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The Penn State Industries Satisfaction Guarantee
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100% No-Risk Pen Blank Guarantee
100% No-Risk Pen Blank Guarantee
This contact method is for blank issues only. Do not use it for other issues just because you can attach a picture. Please use the standard contact form for issues with kits. If a picture is necessary, it will be requested after that initial contact. There is a 30 day time limit on the Pen Blank GuaranteeOur Pen Blanks are guaranteed to give 100% satisfaction in every way. If you're not completely satisfied with you pen blank for any reason such as breakage, quality, etc., we will replace it, refund your purchase price, or offer you store credit, as you wish.
Simply email a digital photo of the broken or unsatisfactory blank, along with your customer information (Customer Number is preferred, otherwise we will need name and zip code as it appears on your invoice). Please include a a note on why you were disappointed.
The email address to send the information and pictures to is [email protected]. Limited to 30 days.
